Customer Orders iPhone 15 on Flipkart, Receives Defective Phone with Fake Battery, According to Report

iPhone 15 on Flipkart

Flipkart Customer Receives Fake iPhone – A Republic Day Sale Twist

In a surprising turn of events during Flipkart’s Republic Day sale, Ajay Rajawat made a purchase that left him disappointed. The e-commerce giant, known for its deals and offers, delivered a faulty iPhone 15 to this eager customer. This article delves into the details of the incident, highlighting the frustration faced by Ajay and the steps taken by Flipkart.

The Purchase

Ajay Rajawat’s excitement was palpable when he secured the latest iPhone 15 on Flipkart during the Republic Day sale, which ran from January 13th to January 19th. The delivery promptly arrived on January 15th. However, the moment he opened the box, his excitement turned into disappointment. Inside, he found a defective iPhone 15, and to his dismay, even the box packaging seemed counterfeit.

An Unboxing Revelation

Adding more intrigue to the situation, Ajay had captured the unboxing experience in a video shared on social media. The video showed that the box had been opened by the delivery person as part of Flipkart’s ‘Open Box delivery’ service.

The Battery Issue

The most telling evidence of the counterfeit product lay in the battery section of the phone. The screenshots posted by Ajay revealed a glaring problem. Instead of displaying the battery health percentage or maximum capacity, a message stared back at him: “Unable to verify this iPhone has a genuine Apple battery. Health information not available for this battery.”

Flipkart’s Response

Upon discovering this issue, Ajay reached out to Flipkart for a resolution. The e-commerce giant acknowledged the problem and expressed regret for the inconvenience. They assured Ajay that they would address his concerns promptly. In their response, they stated, “My deepest apologies for your experience with the order. You can count on us to resolve your concern. Please share your order ID with us through a private chat for the privacy of your Flipkart account. Please do not respond to fake social media handles impersonating our brand to safeguard your interactions.”

However, the situation took an unexpected turn when Ajay claimed that Flipkart refused to provide a replacement or refund. Instead, they advised him to visit the brand store for assistance.

Flipkart’s Policy

It’s essential to note that Flipkart’s policy offers a 7-day window for service center replacement or repair. The policy explicitly states, “Brand assistance for device-related issues is subject to brand warranty guidelines and service policies. Please reach out to the nearest brand-authorized service center for more details. Note that Flipkart is an online marketplace, and the final decision on the replacement/repair of defective devices rests with the seller/brand.” This policy might explain why Flipkart did not agree to replace the device or issue a refund in this case.

A Recurring Issue

This incident is not an isolated one for Flipkart. In a similar incident last October, a customer purchased a chimney from Flipkart but received the product in pieces and completely damaged.

In conclusion, Ajay Rajawat’s experience during the Republic Day sale on Flipkart serves as a reminder that even reputable e-commerce platforms can have issues. The incident highlights the importance of understanding the platform’s policies and warranty guidelines before making a purchase.

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